ServiceNow & Movate Partnership
Unlock the full potential of ServiceNow with Movate
Revamp work processes to unleash business potential
Keeping up with changing client demands and technological advancements has made it more important than ever for industries to manage and optimize workflows effectively. In this complicated and rapidly evolving world, with our suite of cloud-based solutions, we empower organizations to streamline processes, enhance collaboration, and drive productivity like never before.
Navigate industry demand & technological evolution with Movate
As a ServiceNow Specialist Partner with 12+ years of experience delivering ServiceNow transformation programs for 300+ end customers, with a team of 40+ certified ServiceNow professionals. Each year, we deliver over 200 customizations and manage more than 3500 workflows, making certain your ServiceNow experience is customized to your exact requirements. Together, we can redesign work processes to unlock significant business value, paving the way for a brighter future ahead.
IT Service Management – ITSM
- Following ITIL v4 best practices, we implement the workflows/templates/scripts to improve the end user and engineers’ productivity.
- Incident management integration with problem management, change management and knowledge management.
- Assessment & planning, deployment and configuration.
- Training and change management.
- Continuous Improvement.
IT Operations Management – ITOM
- Gain visibility into your infrastructure and application so that you can avoid service outages.
- Movate AIOps – Inform, recommend and ACT
- Integration of several types of events at ServiceNow event management (ITOM) using pooling methods such as SQL SP, OOTB connector, midserver, webhook, etc.
- Event management maturity setup – reduces number of redundant alerts using ServiceNow Event Management such as suppression, dedupe, correlation, and auto-ticketing.
- Alert auto closure and auto-ticketing to IT Service management.
IT Asset Management – ITAM
- Implementation of software and hardware asset management along with CMDB.
- Golden template for configuration management database and improve its accuracy.
- Optimize the license and mitigate the unutilized license spend.
Customer Service Management – CSM
- Implement customer service management with integrated dashboards for smooth customer support.
- Self-service portal with user intuitiveness.
- Out of the box features with Agent 360 – agent view of priority, knowledge recommendations, history, impact analysis, and SOPs.
- Implement sentiment analysis, case categorization, major case detection, etc.
Movate Contelli with ITSM and ITOM
- Movate shared services platform for the customer with multi-tenant architecture.
- Implement 10+ unique solutions such as event management 2.0, early warning detection, predictive analytics, quality assurance automation, knowledge curation, AIOps – Inform, recommend and act, GenAI embedded infra portal, engineer 360, click-to-fix libraries, and role-based reporting/dashboards.
- Smooth on-boarding of the devices onto the platform.
- 4000+ automation scripts for cloud and infrastructure operations.
- Helps to reduce more than 40% cost of operations.
Business Outcomes Delivered
with IT automation for a Fortune 40 retail giant.
for one of the largest health insurance companies
for a leading Direct to Consumer Retailer
of Digital QA for global leader in cosmetics
through AI-enabled event correlation for luxury hotel chain
Our Engagement Models
Dedicated Support
Our dedicated team provides 24×7 support, with the Service Delivery Manager serving as the single point of contact (SPOC), offering comprehensive support for installation, configuration, monitoring, and management of instances and modules, along with periodic fine-tuning and optimization.
Shared Support
We offer shared administration and 24×7 support, with a single point of contact for dedicated support via email and phone, managed by the Duty Manager, along with scheduled notification and escalation management, standard reporting, and dashboards for weekly and monthly reports.
Augmentation
We offer a range of specialized support services including administration and support for specific modules, weekend-only support, post-implementation support, chat-only support, voice-only support, and end-user training support.
Key Awards & Recognitions:
Positioned as a Leader in NelsonHall’s Cognitive & Self-Healing IT Infrastructure Management NEAT Assessment for Server Centric Services- 2023
Recognized as a Rising Star in the ISG Provider Lens on Enterprise Service Management for Converged IT & Business Ops, U.S. – 2023
Positioned as a Disruptor in Avasant’s Intelligent Automation RadarView report – 2023
Why Movate?
Partner with Movate and unlock the full potential of ServiceNow for your organization.
At Movate, we bring a unique perspective as both a customer and a partner of ServiceNow. As an MSP, referral, and implementation partner, we offer a comprehensive 360⁰ experience on the ServiceNow platform. Our partnership signifies a dedicated commitment to providing innovative solutions that empower organizations to streamline workflows, enhance efficiency, and elevate the overall employee and customer experience.
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