About Movate
Movate is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes.
Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000+ full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.
In 2023, Movate acquired TSD Global, a leading international provider of outsourced sales and customer experience services, and in 2022 acquired Directly OnDemand, a unique gig customer support platform.
Movate at A Glance
- Founded: 1996
- Employees: 12,000+
- Headquartered: Plano, TX
- Delivery Locations: 20
- Industry Presence: Telecommunications, Technology and XaaS, Gaming, Media and Entertainment, Automotive and Mobility, Retail and CPG, Banking and Financial Services, Healthcare and Pharma
Our Services
Digital Engineering & Insights
- Application development & maintenance
- AI & advanced analytics
- Digital assurance & testing
- Smart automation services
- Gig peer experts for intelligence
- Experience engineering
Digital Infrastructure Services
- Hybrid cloud management
- Telecom & enterprise networking
- Cloud enablement services
- Cybersecurity services
- Digital workplace services
Digital Customer Experience
- Customer service & satisfaction
- Consumer technical support
- Gig peer experts for consumers
- Revenue generation & outbound sales
- Customer retention
- CX transformation as-a-service
- GenAI services for CX
Enterprise Product Services
- Revenue acceleration services
- Multi-tier technical support
- Gig peer experts for enterprises
- Customer success
- Enterprise customer support
- Professional services
- GenAI services for enterprises
Content & Data Services
- GIS consulting
- Spatial analytics & insights
- Custom application & development
- Data processing & management
- Content moderation & enrichment
- Data collection and annotation
Digital Platforms from Movate Innovation Labs
- Athena: Modular generative AI platform for business transformation
- Edison: AI platform for end-to-end CX transformation
- Contelli: A next-gen gig support platform for empathetic customer resolutions
- Insights: AI-powered analytics platform for insights-led transformation
- OnDemand: Customer support powered by traditional and gig models to deliver excellent CX
Our Differentiators
Flexible Delivery Models
A unique delivery model combining permanent and a gig-based global workforce.
Emerging Solutions
Amongst the first in the market offering upfront outcome commitment with Gen AI and emerging technologies.
Flexible Commercials
Flexible commercial models aligned to business imperatives of enterprises.
Right-sized Partner
Small enough to be nimble, and large enough to scale.
Tech DNA
Niche experience in supporting complex technology landscapes over two decades.
Innovating for Innovators
Working with the industry’s top brands, who are innovators across verticals.
Global Clients
- 6 of the top 10 networking companies
- World’s most used search engine company
- World’s most valuable technology company
- World’s most popular ride-hailing startup
- 2 of the top 5 retail companies
- 20% of revenue from cybersecurity companies
Global Industry Awards
- CSR Summit & Awards: Winner at the 7th Edition, Mar 2023
- 21st Annual American Business Awards: Silver Stevie for Innovative Services, Mar 2023
- Corporate Excellence Conference & Awards: Movate wins ‘Excellence in ESG Recognition Award’, Oct 2024
- Stevie Awards for Sales & Customer Service: Gold Stevie for Customer Service Outsourcing Provider of the Year, Apr 2024
- Globee Awards for Disruptors: Gold Globee in the category Disruptive Service Innovation, May 2024
- TITAN Business Awards: Platinum Winner in the category ‘IT Service Provider of the Year – 2024,’ May 2024
Global Analyst Recognitions
- ISG CX Services Report 2024: Movate shines as a global leader for AI & Analytics capabilities
- HFS Horizon Report: Recognized as a “Disruptor” for Generative Enterprise™ Services
- NelsonHall’s NEAT report on Cognitive and self-healing IT Infrastructure Management for Server-Centric Services: Recognized as “Leader”
- NelsonHall’s Advanced Digital Workplace Services NEAT report: Positioned as a ‘High Achiever’ in all quadrants
- 2023 Customer Experience Services Provider LensTM Report: Recognized as a “Leader” for AI and Analytics
- ISG CX Services Provider Lens for Digital Operations: Recognized as a global ‘Leader’ in 7 out of 9 quadrants
- Everest Group PEAK Matrix: “Major Contender” for Cloud Native Application Development Services
- Forrester Wave: “Challenger” for Modern Application Development Services